Alma Moving Inc. (“Alma Moving,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting a moving estimate, contacting our team, or using our services.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.
Information We Collect
We may collect personal information that you voluntarily provide through our website, forms, phone calls, emails, or other communications.
This may include:
- Name
- Email address
- Phone number
- Pickup and delivery locations
- Moving dates
- Home or property information
- Move size and service requirements
- Packing or specialty-item needs
- Preferred contact method
- Information you include in messages or estimate requests
We may also automatically collect limited technical information when you visit our website, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Referring website or source
- Approximate location based on IP address
- Date and time of website activity
This information may be collected through website logs, cookies, analytics tools, or similar technologies.
How We Use Your Information
We may use the information we collect to:
- Respond to questions and requests
- Prepare or follow up on moving estimates
- Coordinate moving services
- Communicate about scheduling, pickup, delivery, or service details
- Provide customer support
- Maintain business and transaction records
- Improve our website, services, and customer experience
- Measure website performance and understand how visitors use our site
- Prevent fraud, abuse, or security issues
- Comply with legal, regulatory, or business requirements
We do not use information submitted through our website for purposes unrelated to our moving services without an appropriate reason or permission.
Moving Estimate and Contact Forms
When you submit a moving estimate, contact form, or other request through our website, the information you provide may be transmitted to systems used by Alma Moving to manage leads, estimates, customer communications, and moving services.
This information may include your contact details, origin and destination, preferred moving date, property information, service needs, and other details you choose to provide.
Submitting a form does not obligate you to purchase moving services.
Communications
If you provide your phone number or email address, Alma Moving may contact you regarding your inquiry, estimate, scheduled move, requested services, or related customer-service matters.
Communication may occur by phone, email, or other contact methods you provide or request.
You may ask us to stop non-essential communications at any time.
Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, security, performance measurement, and user experience.
Cookies may store or collect information such as:
- Browser or device information
- Website preferences
- Session information
- Website activity and page visits
- Referral or traffic-source information
You can control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Analytics and Website Performance
Alma Moving may use analytics and website-performance tools to understand how visitors interact with the website, identify technical issues, evaluate traffic sources, and improve usability.
These services may collect information such as page views, device information, approximate location, referral source, and interaction data.
We use this information primarily to improve website performance and understand how customers find and use our website.
Важно: когда мы подключим GA4 и Microsoft Clarity, сюда лучше добавить их по имени. Пока их не надо заявлять как активные, если они еще не установлены.
Third-Party Service Providers
We may use third-party service providers to operate our website and business, including providers that assist with:
- Website hosting
- Customer relationship management
- Email delivery
- Website forms
- Website security
- Analytics
- Technical support
- Moving operations and customer communications
These providers may process information only as necessary to perform services for Alma Moving or as otherwise permitted by law.
For Alma Moving сейчас сюда фактически относятся, например, IONOS, Granot CRM и SMTP2GO, но я бы не обязательно перечисляла все бренды в основном тексте policy — тогда тебе не придется переписывать PP каждый раз при смене технического сервиса.
Sharing of Personal Information
We may share personal information when reasonably necessary to:
- Provide requested moving services
- Process and manage customer inquiries or estimates
- Coordinate business operations
- Work with service providers supporting our website or business
- Protect our rights, customers, employees, or systems
- Comply with legal obligations, subpoenas, court orders, or government requests
- Complete a business transaction such as a merger, acquisition, restructuring, or sale of assets
Alma Moving does not sell personal information to third parties.
Если вы в будущем запустите advertising systems, которые юридически могут считаться “sharing” under certain state privacy laws, эту фразу нужно будет пересмотреть вместе с соответствующим section.
Embedded Content and External Websites
Our website may contain embedded videos, maps, social media content, links, or other content provided by third-party websites.
When you interact with third-party content or leave the Alma Moving website, those third parties may collect information according to their own privacy policies.
Alma Moving is not responsible for the privacy practices of third-party websites.
Data Retention
We retain personal information for as long as reasonably necessary to:
- Respond to inquiries
- Provide moving services
- Maintain customer and business records
- Resolve disputes
- Meet legal, accounting, insurance, or regulatory requirements
- Protect against fraud or misuse
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Data Security
Alma Moving uses reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Your Privacy Rights
Depending on where you live, applicable law may provide you with certain rights concerning your personal information.
These may include the right to request:
- Access to personal information we maintain about you
- Correction of inaccurate information
- Deletion of certain personal information
- Information about how your personal information is used or disclosed
Some requests may be subject to legal exceptions or identity verification requirements.
To submit a privacy request, contact us using the information below.
Children’s Privacy
Alma Moving’s website and services are intended for adults arranging moving or relocation services.
We do not knowingly collect personal information from children under 13 through our website.
If we learn that personal information from a child under 13 has been submitted without appropriate authorization, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, technology, business practices, or legal requirements.
When changes are made, the updated policy will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, contact:
Alma Moving Inc.
6950 Cypress Rd, Suite 218
Plantation, FL 33317
Phone: (844) 221-6045
Email: info@almamoving.com
Website: almamoving.com